1. Overview
ITSource.in ("ITSource", "we", "us" or "our") understands that customers may sometimes need to cancel an order or repair request. Cancellation depends on the stage of processing and the type of service involved.
2. Product Order Cancellation
Customers may request cancellation of a product order as soon as possible after placing the order. A cancellation request is subject to the current processing stage.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it where possible.
3. Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process. In such cases, the customer may need to follow the applicable return process after delivery.
Please refer to our Return & Refund Policy for eligible return and refund conditions.
4. Refund After Cancellation
If an eligible order is successfully cancelled after payment, the applicable refund will be processed according to the order's payment method and refund conditions.
The time for the refunded amount to appear in the customer's account may vary depending on the payment provider and banking institution.
5. Repair Service Cancellation
Repair requests may be cancelled before service begins, subject to the stage of the request. Once pickup, diagnosis, inspection, repair, parts ordering or other chargeable work has started, cancellation may be subject to applicable charges or conditions.
Repair-specific conditions are available in our Repair Service Terms & Conditions.
6. Pickup & Drop Cancellation
If a repair pickup has been scheduled, customers should contact ITSource.in as early as possible if they need to cancel or reschedule it.
Where a pickup has already been assigned or completed, additional operational conditions may apply.
7. On-Site Service Cancellation
For an on-site repair appointment, cancellation or rescheduling should be requested before the technician visit whenever possible. If a visit has already been scheduled or initiated, applicable service conditions may apply.
8. Walk-In Repair Cancellation
For walk-in service, cancellation generally means choosing not to proceed with the proposed repair. If diagnosis or other chargeable work has already been completed, applicable charges may apply where previously communicated.
9. How to Request Cancellation
Contact ITSource.in as soon as possible and clearly state whether you want to cancel an order or repair request.
Contact Support →10. Cancellation by ITSource.in
In limited circumstances, we may need to cancel an order or service request, including product unavailability, material listing or pricing errors, inability to service a destination, suspected fraudulent activity, or other operational or legal reasons.
Where applicable, we will communicate the cancellation and any eligible refund according to the circumstances.
11. Failed or Unsuccessful Payments
If a payment is unsuccessful but an amount appears to have been debited, the transaction may be subject to the payment provider or bank's settlement and reversal process. Customers may contact us with the transaction details so we can assist with order verification.
12. Customer Information
Cancellation requests should be submitted using the contact details associated with the order or repair request. We may ask for verification before making changes to an order or service request.
13. Policy Updates
We may update this Cancellation Policy when our products, services or processes change. The latest version published on this page will apply to future requests, subject to applicable law.
14. Contact & Support
For cancellation assistance, contact ITSource.in as soon as possible with your Order ID or repair ticket number.
Email: noreply@itsource.in
Contact / Support →