1. Overview
ITSource.in ("ITSource", "we", "us" or "our") aims to provide genuine IT products and reliable customer support. Returns and refunds are handled according to the product, order condition and the circumstances of the request.
2. When to Contact Us
Please contact us as soon as reasonably possible if you receive:
- A product that appears damaged during transit.
- An incorrect product or substantially different item from what was ordered.
- A product with an eligible manufacturing defect.
- A package with signs of tampering or missing contents.
Providing the Order ID, registered mobile number, photographs and a clear description of the issue can help us review the request faster.
3. Return Eligibility
A return may be considered where the product and order meet the applicable return conditions. Eligibility can depend on product category, condition, warranty terms, packaging and the reason for return.
4. Product Condition
Where a return is approved, the product may be required to be returned in its original condition with applicable accessories, manuals, packaging, serial number or other included items.
Returns may be rejected where the product shows signs of misuse, physical damage, liquid damage, unauthorised modification, tampering or missing components, subject to applicable law.
5. Non-Returnable or Restricted Situations
Depending on the product and circumstances, returns may not be available for:
- Products damaged after delivery due to misuse or improper installation.
- Items altered, repaired or modified by an unauthorised person.
- Products with removed, damaged or mismatched serial numbers or security labels.
- Products returned without required accessories or components.
- Cases where the applicable manufacturer or seller warranty process is the appropriate remedy.
Specific product listings may contain additional conditions.
6. Damaged or Incorrect Product
If you receive a damaged or incorrect product, contact ITSource.in promptly. We may request photographs or other evidence of the package and product to help determine the appropriate resolution.
After review, an eligible case may be resolved through replacement, return, refund or another appropriate remedy depending on availability and circumstances.
7. Refund Process
When a refund is approved, the refund will generally be processed through the applicable payment or transaction method, subject to the payment provider's processing timelines and applicable banking procedures.
The time taken for the amount to reflect in the customer's account may vary by payment method and financial institution.
8. Refund Amount
For an approved full refund, the eligible amount relating to the returned order will be determined after review. Shipping or other charges may be treated according to the circumstances of the case and applicable policy.
9. Return Shipping
Where a return is approved, ITSource.in may provide instructions regarding the return method. Responsibility for return shipping may depend on the reason for return, product condition and applicable terms.
10. Order Cancellation
Cancellation requests are handled separately according to our Cancellation Policy. If an order has already been processed or dispatched, cancellation may no longer be possible and the return process may apply instead.
11. Warranty Claims
Some product issues may fall under the applicable warranty rather than the return process. Warranty claims are subject to the specific warranty terms of the product.
See our Warranty Policy for additional information.
12. How to Request a Return or Refund
- Keep your Order ID and registered mobile number ready.
- Contact ITSource.in through the contact/support channel.
- Describe the issue clearly and provide requested photographs or evidence.
- Wait for confirmation and return instructions where applicable.
- Do not send a product back without receiving return instructions when such instructions are required.
13. Fraudulent or Misuse Claims
ITSource.in may review return or refund requests for suspected misuse, false claims, repeated abuse or fraudulent activity. Appropriate action may be taken in accordance with applicable law and our terms.
14. Policy Updates
We may update this Return & Refund Policy when our products, services or business processes change. The latest version published on this page will apply to future requests, subject to applicable law.
15. Contact & Support
For a return, refund or order-related question, please contact ITSource.in with your Order ID and registered mobile number.
Email: noreply@itsource.in
Contact / Support →