1. Overview
ITSource.in aims to process and deliver eligible orders to serviceable locations in a timely manner. This policy applies to products purchased through our website and should be read together with our Terms & Conditions and other applicable policies.
2. Order Processing
After successful order and payment verification, we begin processing the order. Processing time may depend on product availability, verification requirements, order volume and other operational factors.
Orders may be held or delayed if the information provided by the customer is incomplete, inaccurate or requires clarification.
3. Dispatch
Once an order is ready for dispatch, it may be handed over to an available delivery partner. Dispatch confirmation and tracking information may be provided where tracking is available.
Dispatch time is not the same as delivery time. Delivery begins after the shipment is handed over to the delivery partner.
4. Delivery Timelines
Delivery timelines are estimates and can vary based on destination, courier availability, product availability, holidays, weather, logistics conditions and other circumstances outside our reasonable control.
5. Shipping Charges
Applicable shipping charges, if any, may be displayed during checkout or communicated before order confirmation. Shipping charges can vary according to order, destination, delivery method or other applicable factors.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including name, mobile number, area, city, state and pincode where required.
ITSource.in is not responsible for delays or failed delivery caused by incorrect, incomplete or unreachable delivery information supplied by the customer.
7. Tracking Your Order
Where shipment tracking is available, customers may use the tracking information provided for the order. Website order status may also be available through our order tracking facility.
Track Your Order →8. Delivery Attempts
Delivery partners may make one or more delivery attempts according to their operational process. Customers should remain available at the provided address and respond to delivery communications where necessary.
If a shipment is returned because delivery could not be completed, additional shipping or re-dispatch conditions may apply.
9. Damaged or Incorrect Package
If a package appears visibly damaged, opened or tampered with at the time of delivery, customers should document the condition and contact ITSource.in as soon as reasonably possible.
If the delivered product is incorrect or has an eligible transit-related issue, please contact support with the order details and relevant photographs or evidence so the matter can be reviewed.
10. Non-Delivery or Delayed Delivery
If your order has not arrived within the expected timeframe, please contact us with your Order ID and registered mobile number. We will review the available shipment information and assist with the next steps.
11. Serviceable Locations
Delivery availability depends on courier coverage and serviceability of the destination pincode. Some locations may have limited or unavailable delivery options.
12. Repair Pickup & Drop
Pickup and drop arrangements for repair services are separate from product shipping and may depend on service area, device type, scheduling and operational availability.
For repair-specific conditions, please refer to our Repair Service Terms & Conditions.
13. Contact & Support
For shipping, delivery or order-related assistance, contact ITSource.in through our support page or contact form.
Email: noreply@itsource.in
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